It is critical that you arrive around 45 minutes in advance of your ticket time so you can change, get into your wetsuit and attend the safety briefing. The visit will usually last around 2.5 hours.
Please ensure that everyone has filled in their disclaimers. If you have to complete these details at the reception area, there will be a charge of £5 for each registration made at reception.
HOW TO BOOK
Go to our booking page, register and follow the instructions. When you book, and pay for your ticket, the free hire of a wetsuit for that session is automatically included.
Please remember before booking that all ticket sales are non-refundable.
Once you have booked, you must ensure that you and everyone in your party, have completed their details and the disclaimer form online before arriving. If you have to complete these details in the reception, there will be a £5 administration charge for each disclaimer. Help on how to do this is covered later in this document.
All bookings must be made online in advance to ensure you can get the date and time you want. If there appears to be nothing available on the day you want to book, it is because all sessions are taken. You can select any session shown in the list of times, once you have selected a date.
PLEASE NOTE: ONLY SESSIONS THAT ARE AVAILABLE FOR BOOKING WILL SHOW ON THE DATE YOU SELECT.
CANCELLATIONS, CHANGING OR MOVING THE BOOKING
All bookings are final and are non-refundable. Cancellations at more than 6 weeks prior will be credited to your Aqua Park account, allowing you to re-book. Then at the point of payment you can select a button that says, “use credit on account” to pay, or part pay, provided there is the same or more credit to use than the cost of your bookings.
There is no cash alternative or cash refund.
CHILDREN AGED 6 & 7 YEARS OLD
Children aged 6 & 7 years old can only attend the special 10:00 am session from July 15th, provided that an adult or guardian of 18+ is present on the Aqua Park with them, on a ratio of 1 adult to 3 children. We only supply wetsuits for children 1.3m tall and above.
CHILDREN AGED 8 TO 15 INCLUSIVE
Children aged 8 to 15 (inclusive) can attend any session but must have either a parent or guardian on shore or on the Aqua Park with them, however we recommend children aged 13 years and under use the young person session at 10:00 am every day from 15th July.
16 TO 95 YEARS OLD
The Aqua Park is fun and challenging for both adults and children, there are parts of the park that the adults will struggle with, and other parts the children will struggle with, but it is great fun for everyone. Over 16’s can attend without any other supervision.
To check availability simply visit our bookings page. This is where live availability is shown. As it can change by the minute, please do not email us to ask for availability. If no sessions are showing it means everything is fully booked. If sessions are showing with a green cross, it means there is availability for you and your party on that session.
GROUPS AND DISCOUNTS
There is no discount for groups as almost all of our clients are groups.
Exclusive sessions have a fixed cost of £1,750 and can accommodate up to 100 people. Exclusive sessions can only be booked by emailing email@example.com.
PARK LAYOUT AND CHANGES
We will endeavour to ensure that as many inflatables (Aqua Park) are available for use, however we reserve the right, without prior notice, to remove any inflatable or feature that we deem necessary.
All our staff are out on the park looking after our customers, so our customer service is managed by email off site from our offices.
If your question is not answered on the FAQs page then please send an email to firstname.lastname@example.org
Further information can be found on our FAQs page.